Should your client want to exchange / return their piece within the 30 day window, please email We are not able to accept returns or exchanges after your 30 day window has expired.Maiden Home is not responsible for any damages incurred during storage.Any damages must be marked on the Proof of Delivery Form and communicated to Maiden Home within 24 hours of accepting delivery. You are responsible for fully inspecting your piece upon delivery.If you choose to ship to a receiver, please note the following: A selection of our smaller items, such as stools, ship free via UPS. This service is included with every furniture order for a flat fee of $135, regardless of the weight, size, or spend of your order. Any changes to the shipping address after the order has been placed may result in a transit delay.Īll of our furniture is shipped via white glove delivery service. We can ship to your receiver or directly to your client, just make sure to enter your desired shipping address during checkout. You will receive another email when your order has shipped, communicating an estimated delivery date.Īpproximately 2-3 weeks after shipping, you will receive a call from our local white glove agent to schedule a delivery date and time window that suits your schedule. If you have questions about our current lead times, please contact us at prior to placing your order.Īfter you place your order, you will receive an email notifying you that your furniture is in production. Note that orders received during, immediately before or after Independence Day, Thanksgiving, Christmas, and New Year will require additional lead time due to our partners' closures during holidays. To understand the lead time of a specific product you are considering, please refer to that product’s shopping page. Our custom pieces are ready for delivery in as little as 6 weeks from time of order. The timeframe to receive your furniture will vary based on the nature of the product selected as well as your location. We work hard to deliver your furniture as soon as possible, while maintaining the care and quality of our custom production process.
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